O&M Delivery Engineer

API7.ai

Update At 1/20/2022

Job Responsibilities

  • Responsible for the delivery,implementation and after-sales service of the company's products.
  • Responsible for the mid-sales and after-sales stage of product deployment, debugging, and abnormal problem handling, to provide customers with problem consultation, on-site guidance and training and other work.
  • Cooperate with customers to introduce products, answer and solve technical and usage problems encountered by customers, be able to conduct simple code access and debugging, analyze problems and give timely responses to users.
  • Complete the project configuration, implementation, testing programs and other technical documents, the preparation of project progress, acceptance reports and other materials.
  • Regularly collect, analyze and summarize customer requirements and feedback, responsible for technical troubleshooting and processing after project delivery, work closely with product development department to improve and perfect product governance and enhance service quality.

Job Requirements

  • Have more than 2 years of development, operation and maintenance, delivery and other software technical services for 2 years or more, can accept short-term travel, excellent people can work remotely;
  • Bachelor degree or above in computer or electronics related majors;
  • Familiar with Shell, Ansible, Terraform, Docker, Kubernetes and other mainstream delivery related technologies;
  • Be honest and honest, work conscientiously and responsibly, bear hardships and stand hard work, have a sense of user service, can withstand work pressure and have the courage to face challenges;
  • Experience in open source community is preferred;
  • Familiar with Nginx, OpenResty technology is preferred.

Additional

We're a remote work company with employees in 6 cities across China, and we do all of our collaboration through GitHub, Slack and Google Docs.

Contact

[email protected]