Last updated: October 15, 2022
Provide original commercial support for companies that use Apache APISIX in the development phase and production environment.
Service support includes architecture review, code review, troubleshooting, diagnosis, suggestions, upgrades and security patches to ensure the normal operation of Apache APISIX.
If you have modified the core of Apache APISIX, or have custom plugins, it is recommended to choose the Business Edition or Platinum Edition so that we can understand these changes and locate and resolve faults faster.
The following table is the specific content:
| Standard Edition | Business Edition | Platinum Edition | |
|---|---|---|---|
| Recommended mode | Non-critical business | Key business | Key business Close communication |
| Support time | Monday ~ Friday | 24 X 7 | 24 X 7 |
| API Calls (maximum) | 10 billion/year | 20 billion/year | 50 billion/year |
| Support method | Email Web | Email Web Phone | Email Web Phone |
| First Response Time | 8 hrs (SEVERITY-1) 12 hrs (SEVERITY-2) 24 hrs (SEVERITY-3) 24 hrs (SEVERITY-4) | 4 hrs (SEVERITY-1) 8 hrs (SEVERITY-2) 12 hrs (SEVERITY-3) 24 hrs (SEVERITY-4) | 30 min (SEVERITY-1) 2 hrs (SEVERITY-2) 8 hrs (SEVERITY-3) 24 hrs (SEVERITY-4) |
| Customer Success Engineer | - | ✓ | ✓ |
| Customer Success Manager | - | - | ✓ |
| Professional Services (Integration, Custom Plugin) | US $1500/day | US $1500/day | US $1500/day |